Returns & Refund Policy

Our Commitment
At ANIMEXIA, every piece is designed in Mayfair and individually atelier-crafted within the United Kingdom. We take pride in the quality of each creation and are committed to ensuring your experience with us meets the exceptional standards our brand represents. Should an item fall short of your expectations due to a structural defect, we are fully committed to making it right.

Commissioned Pieces
As each ANIMEXIA case is produced individually upon commission to uphold our zero-waste philosophy, we are unable to accept returns or exchanges for change of mind, incorrect phone model selection at checkout, or personal aesthetic preference following delivery. We kindly ask that you verify your exact device model configuration carefully before finalizing your purchase.

When We Will Accept a Return
We will gladly orchestrate a full replacement or a complete refund under the following strict circumstances:

• Your item arrives visibly damaged from transit.
• Your item exhibits a clear manufacturing, structural, or printing fault.

To ensure we can resolve your request efficiently, please notify our concierge team within 7 days of recorded delivery.

How to Request a Return
To initiate a review, please contact our studio at hello@animexia.co.uk within 7 days of receiving your order. Please include your official order number, clear high-resolution photographs showcasing the specified issue, and a brief description of the fault. We aim to review and respond to all institutional queries within 2 business days.

Resolution & Refunds
Once your request has been verified and approved by our quality team, we will issue either an immediate replacement dispatched with priority handling at no additional cost, or a full refund to your original payment method. Approved refunds are processed internally within 5 to 10 business days. Please allow a standard grace period for your banking institution or card provider to reflect the transaction balance.

Return Shipping Logistics
Where a return or inspection is deemed necessary on the grounds of a verified fault, damage, or fulfillment error, all associated transit costs will be covered in full by ANIMEXIA. Our customer service team will provide you with specific instructions regarding our dedicated United Kingdom collection and processing network. Please do not post any items independently without prior authorization from hello@animexia.co.uk, as unverified packages cannot be processed by our receiving nodes.

Delivery Concerns
If your tracking credentials indicate your parcel has been successfully delivered but it is missing from your possession, we recommend contacting the local postal carrier in the first instance, as packages are occasionally held securely at a regional sorting depot or localized delivery point. Should the matter remain unresolved after carrier consultation, please contact our desk and we will assist to the best of our ability.

Your Statutory Rights
Nothing within this brand policy limits or affects your statutory rights as a consumer under United Kingdom governance, including your full protections under the Consumer Rights Act 2015.

Concierge Contact
hello@animexia.co.uk
Monday to Friday, 9am to 5pm, excluding UK public holidays.