Refund policy

Returns and Refunds
Last revised October 2026

 

Our commitment
Each Animexia case is designed in Mayfair and made to order in the United Kingdom. Every piece is made with care and inspected before dispatch. Should anything fall short of the standard you expect, we will put it right.

 

Changing your mind
You may cancel your order within 14 days of receiving your case. Please write to hello@animexia.co.uk within that time, quoting your order number, and return your case to us within a further 14 days. We ask that cases are returned unused, in their original packaging and in the condition in which they were received. Return postage is the responsibility of the customer, and we recommend a tracked service, as we are unable to accept responsibility for parcels lost in transit.

 

Choosing your phone model
As each case is made for a specific phone model, we ask that you confirm your model with care before completing your order. Should you select the wrong model, please write to us and we will be pleased to advise on your options.

 

Faulty or damaged cases
If your case arrives damaged or shows a fault in its making, please write to hello@animexia.co.uk within 30 days of delivery, quoting your order number and enclosing clear photographs. Once the fault has been confirmed, we will offer a replacement or a full refund, as you prefer, and return postage will be covered in full by Animexia.

 

Returning a case
We ask that you write to us before sending anything back, so that we may provide the correct return address and instructions. We regret that parcels sent without prior arrangement may be delayed in processing.

 

Refunds
Refunds are made to your original method of payment within 14 days of your case reaching us, or of your providing proof of postage, whichever is sooner. Please allow a few further working days for your bank or card provider to reflect the refund. Where a returned case shows signs of use beyond what is necessary to examine it, we may reduce the refund accordingly.

 

Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

 

Correspondence
ANIMEXIA LTD
45 Albemarle Street, London W1S 4JL
hello@animexia.co.uk

We reply to all correspondence Monday to Friday, 9am to 5pm, excepting UK bank holidays.