Returns and Refund Policy: ANIMEXIA LTD

Last Updated: June 2026

Our Commitment

At ANIMEXIA, every individual casing commission is thoughtfully configured in Mayfair and meticulously hand-finished within the United Kingdom to ensure that the quality of each piece meets the uncompromising standards our house represents. We take immense pride in the integrity of our designs and remain wholly committed to ensuring your experience with us is flawless. Should any element fall short of expectations, our dedicated team is prepared to make it right.

Bespoke Creation Parameters

Because each protective tartan case is a bespoke creation produced individually upon final purchase, we are unable to accept returns or exchanges for a change of mind, incorrect phone model selections made at checkout, or personal aesthetic preference following delivery. We kindly ask that you verify your specific Apple iPhone generation with absolute care before completing your order, as our collection pages provide detailed compatibility indicators to ensure you select with complete confidence.

Authorized Resolution Frameworks

A comprehensive replacement or structural refund will be authorized exclusively under the following specific circumstances:

• The vintage asset arrives demonstrably damaged during transit.
• The casing exhibits a clear manufacturing anomaly or structural printing fault.
• An incorrect model variant or pattern was inadvertently dispatched by our team.

To ensure our administrative desk can resolve your request with absolute efficiency, please notify our concierge team within seven days of documented delivery.

Initiating a Structural Review

To begin a formal review process, please contact our collective directly at hello@animexia.co.uk within seven days of receiving your package. Please ensure you include your official order number, a brief description of the structural fault, and clear photographs highlighting the issue, so our desk can review and respond within two business days.

Approved Resolutions

Once your review request has been verified and approved by our quality team, we will immediately initiate either a premium replacement dispatched at no additional cost to you or a full reversal to your original payment method. Approved refunds are processed within five to ten business days from the date of administrative confirmation, though we advise allowing additional processing time for your financial institution or card provider to reflect the transaction.

Return Shipping Integrity

Where a return is officially authorized due to a physical fault, transit damage, or incorrect dispatch, all corresponding postage costs will be covered in full by ANIMEXIA. As all commissions are dispatched through our unified United Kingdom operational networks, we will provide a prepaid courier returns label or reimburse postage costs upon the digital submission of your postal receipt. We kindly ask that you do not return any physical item without first establishing contact with hello@animexia.co.uk and receiving official confirmation, as unauthorized transmittals cannot be processed through our receiving bays.

Transit and Delivery Concerns

If your official tracking indicates that your order has been successfully delivered but it remains missing, we highly recommend contacting your local delivery carrier in the first instance, as parcels are occasionally retained at local depots or secure collection points. Should the matter remain unresolved following carrier contact, please notify us at hello@animexia.co.uk so our administrative desk can do our utmost to assist you in tracing the shipment.

Statutory Rights

Nothing within these brand frameworks or organizational provisions limits or affects your statutory rights as a consumer under United Kingdom law, including your explicit protections under the Consumer Rights Act 2015.

Corporate Contact

ANIMEXIA LTD
Albemarle Street, Mayfair, London, W1S 4JL