Privacy Policy: ANIMEXIA LTD

Last Updated: June 2026

Our Commitment

At ANIMEXIA, every piece is designed in Mayfair and individually atelier-crafted within the United Kingdom. We take pride in the quality of each creation and are committed to ensuring your experience with us meets the exceptional standards our brand represents. Should an item fall short of your expectations due to a structural defect, we are fully committed to making it right.

Our Privacy Standards

At ANIMEXIA, we take the privacy of our customers seriously. This Privacy Policy explains how ANIMEXIA LTD, registered in England and Wales under company number 17241676, with its registered office at Albemarle Street, Mayfair, London, W1S 4JL, collects, uses, and protects your personal information when you visit animexia.co.uk, make a purchase, or communicate with us.

Please read this policy carefully. By using our website and services, you acknowledge that you have read and understood how we collect, use, and protect your information as described below. For the purposes of applicable data protection law, ANIMEXIA LTD is the data controller of your personal information.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes precedence with respect to the collection, processing, and disclosure of your personal information.

The Information We Collect

When you interact with animexia.co.uk, we may collect the following categories of personal information:

• Contact details: Including your name, billing address, shipping address, phone number, and email address.
• Financial information: Including transaction details and payment confirmation. Please note that full card details are processed securely by our payment providers and are never stored by ANIMEXIA directly.
• Account information: Including your username, password, and account preferences if you choose to create an account.
• Transaction information: Including the products you view, add to your basket, or purchase, as well as your order history.
• Communications: Including any information you share when contacting us for customer support or other enquiries.
• Device and usage information: Including your IP address, browser type, and information about how you interact with our website, collected through cookies and similar technologies.

How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, or otherwise provide us with your details.
• Automatically through our website using cookies and similar tracking technologies when you browse animexia.co.uk.
• From our service providers including Shopify, who host and power our store, and other third parties who support our operations.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, arrange delivery, and manage returns or exchanges.
• To communicate with you about your order, account, or any enquiry you have made.
• To send you marketing communications by email where you have given your consent to receive them. You may opt out at any time using the unsubscribe link in any marketing email.
• To improve and personalise your experience on animexia.co.uk.
• To protect the security of our website and prevent fraud or other unlawful activity.
• To comply with our legal obligations under applicable law.

How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:

• With Shopify, who host and power animexia.co.uk and process personal information on our behalf in order to provide our services to you.
• With our specialized domestic fulfillment, assembly, and courier networks operating throughout the United Kingdom, to process and safely dispatch your commissioned pieces.
• With our payment processing providers, who handle transactions securely on our behalf.
• With marketing and advertising partners where you have consented to receive personalised communications.
• With law enforcement